Unplug all third-party peripherals and test. And if there is an update, follow the onscreen instructions to update your Mac.Ī third-party peripheral (such as camera, USB peripherals etc) may cause this problem. Go to System Preferences and Software Update to check for updates. Other apps, the apps you did not download from the Mac App Store: You may need to read the apps’ documentation regarding how you can update them.Įnsure that your Mac has the latest version of macOS.The Mac Store apps, the apps you downloaded from the Mac App Store: Open the App Store app and update them.You may have two different types of apps: You may want to backup your Mac before going further.Įnsure that all of your apps are up to date. Try these until you have fixed the problem:
If you keep experiencing this problem often, then you may need to find the problem to prevent it from happening again. Doing so will force your Mac to close and that may cause you to lose unsaved work. Then wait for your Mac to fully shut down before you turn it on. Press and hold the power button until your screen goes black.If you still could not turn off your Mac, then try this: Press the Option, Command, and Esc (Escape) keys to open the Force Quit menu. As stated above, you may get a message saying “ interrupted shut down”. Try to end the app which is unresponsive and has caused the freeze.You can quit all apps instantly if you want to. Quit all open apps and then try again.Go to the Apple menu and Shut Down and wait a few minutes. Wait a few minutes before doing anything. It is possible that the issue may resolve itself. However, you should avoid the force shutdown unless you have nothing else left to do. This force shutdown may be handy if your Mac freezes or hangs and refuses to shut down normally. If your Mac is unresponsive, shutting it down may not be so easy.
#Mac shutdown cause 5 how to#
How to shut down a Mac that won’t respond
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